We added technology to simplify communication between Lynne and family and friends. The movers set up Alexa so Lynne would say, “Alexa, call Dad.” My phone rang and we talked. She liked It. Several times a day she liked it. So did I. She filled in my empty social calendar.
Juan, the Life’s Neighborhood technically skilled activities director, insisted we could do better with a device called Portal, sold by Facebook. Lynne could say, “Portal, call Dad.” She could call every one of her friends on Facebook by using their name. Every one of her Facebook friends could call her on Facebook’s Messenger and it should ring her Portal rooted in her room, compared to her wandering phone. They could Facebook video chat on the portal’s 5” wide screen. I ordered one that seemed to arrive by the time I got down to my mailbox.
Juan installed it and we discovered a nice surprise. The Portal screen has a camera that follows her movement as she roams around the room. That’s an improvement because she disappears from her phone screen during chats.
Wow, did it work on Father’s Day with my son’s family on their patio in Bellingham. Lynne’s sons, Henrik and Simon, joined us. Lynne video chatted with us as the boys walked around to face everyone with their cell phone.
Lynne is video chatting with others. Monday a friend didn’t connect with her on a planned call but Lynne called back on Tuesday via video and they had a wonderful talk. Her friend thinks Lynne saw the call on the Portal screen and pressed her profile face to dial her back. Lynne told me her friend stopped by. Perfect! That is how we hoped it would work.
Nevertheless, Lynne told me Tuesday it doesn’t work. I do not know why. She rarely answers when I call during her active social calendar in the new neighborhood. Eventually I call the concierge to ask a care giver to connect us. They call on Lynne’s phone and I call back on Messenger+. I usually meet an unfamiliar caregiver who is unfamiliar with the Portal. I explain it to the best of my limited knowledge.
I contacted Juan who said he is thinking about different ideas to help Lynne. He agrees the simplest way is call the concierge and ask for help.
Nevertheless, we persist.